Shipping policy
Remember, shopping with confidence at caratandkraft means enjoying our easy return and exchange policy!
Shipping
To initiate a product return, kindly send your item to the address provided by diamondrensu.com. Prior to shipping back any jewelry, loose moissanite, or other gemstones, please email us at hello@caratandcraft.com.
Please note that you are responsible for covering the shipping costs for returning your item. These shipping expenses are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund amount.
The duration for the exchanged product to reach you may vary depending on your location.
For items valued over $200, we recommend utilizing a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without such measures in place.
Shipping
To initiate a product return, kindly send your item to the address provided by diamondrensu.com. Prior to shipping back any jewelry, loose moissanite, or other gemstones, please email us at hello@caratandcraft.com.
Please note that you are responsible for covering the shipping costs for returning your item. These shipping expenses are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund amount.
The duration for the exchanged product to reach you may vary depending on your location.
For items valued over $200, we recommend utilizing a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without such measures in place.