FAQ

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Frequently Asked Questions.

Custom and personalized orders?

"Absolutely! We have a genuine passion for creating new pieces. Feel free to reach out to us via direct message on Instagram or by emailing us at hello@caratandkraft.com. Alternatively, you can submit the form here.

Please be aware that custom orders are non-refundable, as they are meticulously crafted specifically for you. However, if there is any defect with the item upon arrival, we will gladly recreate it for you."

Yes, we accept returns or exchanges within 30 days from the date of delivery.

“However, once the order is shipped out, any changes to the address won’t be possible. If your package gets lost during transit due to an incorrect address, we cannot take responsibility for it. Please ensure that your address is accurate at the time of placing the order.”

You, can ship the parcel back to us at :

CARAT&KRAFT
42620 Galbraith Sq
Broadlands VA 20148
United States

CARAT&KRAFT will not be responsible to pay any return postage for shipping item back to us. It has to be paid by the buyer unless and until wrong item or defective item has been shipped.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

1. Ring Care: Remove your ring when:

  • Working out
  • Showering or bathing
  • Applying lotions
  • Using hairspray
  • Handling chemicals like acetone

2. Stone Cleaning:

  • Use a soft brush to gently clean the stones.
  • Scrub with warm, mild soapy water to remove dirt buildup.
  • Rinse the stones thoroughly in warm water to prevent soap scum.
  • Pat them dry with a soft, clean cloth.

3. Avoid Using Tissues:

  • Never use tissues for washing or drying your jewelry.

 

Remember these tips to keep your jewelry looking its best! 💍✨

“Absolutely! We provide complimentary engraving services. If you’re interested in having your ring engraved, please reach out to us before we ship your order. Once an order has been shipped, we regretfully cannot add any engraving. Therefore, kindly make sure to request engraving before making your purchase or shortly after placing the order.” 🌟💍

I apologize, but express or priority shipping options are exclusive to USPS and apply only when we dispatch your package. These options do not expedite the resizing or order creation process. Regrettably, they won’t transform your order into a rush order either.

However, if you require an urgent turnaround, please reach out to us, and we’ll assess whether we can expedite the process for you.

No, we now can cast all of our jewelry in platinum as well.

Certainly! While most of our rings feature moissanite, we provide you with the flexibility to customize your stone. You can choose from a variety of options, including colored gems or even upgrades to different colors and shapes. Whether it’s morganite, aquamarine, or white sapphire—you name it! Feel free to reach out to us via messenger or email if you’re interested.

Yes, we do offer lab grown diamonds, and you browse our lab grown diamond section through out the website.

Lab-grown diamonds are cultivated through two primary methods: Chemical Vapor Deposition (CVD) and High Pressure High Temperature (HPHT). Despite both techniques resulting in diamonds with identical chemical properties and physical characteristics, HPHT-grown diamonds may occasionally test as moissanite in certain testing methods. This discrepancy arises from the lack of upgraded technology for effective testing. However, laboratories like IGI and GIA possess methods capable of accurately testing and verifying these diamonds.

On the other hand, CVD-grown diamonds typically register as diamonds on standard diamond testers or any thermal testing devices.

Yes , we do take custom orders. Send us pictures!

Certainly! We offer a payment plan option. You can choose to pay 25-50% of the total amount at the time of placing the order, and the remaining balance is due when we ship the jewelry to you.

Yes, we offer wholesale. If you want to start the small business or you want to have jewelry in bulk, please contact us directly via email or messenger.

Certainly! We offer worldwide shipping, with complimentary shipping provided to destinations in the US, Canada, UK, and Australia.

Please be aware that for international orders, customs fees, duties, VAT, or taxes may apply. These charges are calculated and collected separately upon delivery and are the responsibility of the buyer. Unfortunately, we cannot determine the exact amount of these charges.

IMPORTANT: Delivery times are estimates only, and while we strive to provide accurate estimates, we have no control over actual delivery times.

All orders placed on caratandkraft.com require a processing time of 2 weeks.

For customized orders, the processing time may vary depending on the design of the jewelry. Clients will be notified of the updated time frame via email or messenger.

Certainly! We happily accommodate returns, exchanges, and cancellations, but kindly take note of the following guidelines:

  • Contact us within: 21 days of delivery.
  • Ship items back within: 30 days of delivery.
  • Request a cancellation within: 48 hours of purchase.

Customs or personalized items cannot be returned due to their nature, unless they are damaged or defective upon arrival. Caratandkraft cannot accept returns for:

Custom or personalized orders, as these items are specially made for you. However, if an item arrives defective, please contact us, and we will create a new one and send it back to you.